WORK RELATED STRESS MANAGEMENT AND THE PERFORMANCE OF WORKERS IN PUBLIC HEALTH FACILITIES IN KWARA STATE, NIGERIA

Abstract

This study aimed to address the perceived high levels of stress among healthcare workers in public health facilities in Kwara State, Nigeria, and the impact this has on their performance. The study sought to evaluate the relationship between role congruence and organizational culture. The study was conducted on 2,139 healthcare workers from 46 hospitals managed by the Kwara State Hospital Management Board in Nigeria. A multistage sampling technique was used to select participants, and a sample size of 326 was calculated. Closed-ended questionnaires were used for data collection, and descriptive and inferential statistical procedures were used to analyze the data, including SEM and multiple regression analysis. SPSS version 25 and SmartPLS version 3 were used for data analysis. According to the study, 326 questionnaires were distributed to respondents and a 98% response rate was achieved. The results showed that role congruence and employee recognition had a positive effect on the performance of healthcare workers. The study recommends that healthcare managers should ensure that the roles and responsibilities of healthcare workers are clearly defined, and that employee recognition should be a regular practice in healthcare organizations. Managers should also ensure that the organizational culture is conducive for effective performance. This study adds to the existing knowledge of the relationship between work[1]related stress, employee attitude, and organizational culture on the performance of healthcare workers. The findings of this study provide valuable insights for healthcare managers, policymakers, and researchers on the importance of role congruence and employee recognition in enhancing the performance of healthcare workers in public health facilities in Kwara State, Nigeria.